> Keynote Speakers
Prof. Boualem Benatallah
Title: AI Augmented Service Enablement: Challenges and Directions
Abstract:
Increasingly, organisations have started to use AI to augment and improve the productivity and effectiveness of their services, automate business processes, and deliver data-driven insights (e.g., Intelligent apps, Intelligent things, AI-enabled conversational services, robotic process automation, MLOps). With the advent of widely available data capture and management technologies, coupled with advanced AI models and techniques (e.g., language, vision, and generative models), fluid business and social requirements, organizations are rapidly shifting to data-driven and AI-infused services and processes. Nonetheless, despite the early adoption, AI augmented service technologies are still only in their preliminary stages of development, with several unsolved technical challenges stemming from the lack of latent knowledge in traditional service models, middleware, and concerns about the unintended consequences of quality-control (e.g., errors, bias). We will discuss critical challenges regarding technological foundations to reconceptualise AI augmented services enablement. New abstractions, concepts and techniques are needed to resolve important gaps in the AI augmented services endeavour. We will revisit abstractions, concepts, and techniques and introduce vector-based service middleware. We will discuss synergies between intent-based composition, composition synthesis, robotic process automation and other technologies as step forward to scale AI augmented services enablement. We will discuss quality control in training data and AI augmented services.
Speaker Short Bio:
Prof. Boualem Benatallah is a Scientia professor and research group leader at the School of Computer Science (CSE), University of New South Wales (UNSW, Sydney, Australia). His main research interests are developing fundamental concepts and techniques in Web service composition, services engineering, crowd sourcing services, data curation, cognitive services, and business processes management. He has published more than 300 refereed papers including more than 90 journal papers. Most of his papers appeared in very selective and reputable conferences and journals. Boualem has been general and PC chair of a number of international conferences. He has been guest editor of several special issues for reputable international journals. He is a member of the steering committee of BPM and ICSOC conferences. He is member of the editorial board of numerous international journals including ACM Transactions on Web and IEEE transactions on services computing. He held visiting professor positions at several prestigious research institutes and universities. He was a member of the team (comprising multiple university, government, and industry partners) that constructed the successful bid for the Smart Services CRC (cooperative Research Centre). He was research leader of the data curation foundry research stream at the Data to Decisions CRC. He is member of Executive Committee of IEEE Computer Society's Technical Committee on Business Informatics and Systems.
